At WP THEMES, we are committed to ensuring your complete satisfaction with the products you purchase. However, due to the nature of digital products, we have specific guidelines for refunds and returns. Please read the policy below for details.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all purchases. If you’re not satisfied with the theme, plugin, or template you purchased, you may request a full refund within 14 days from the date of purchase.

To be eligible for a refund, the following conditions apply:

  • The product has not been used or modified.
  • The refund request is made within 14 days from the purchase date.
  • You provide proof of purchase (order number or email receipt).

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Send an email to chraastore@outlook.com with your order details and the reason for your refund request.
  2. Refund Process: Once we receive your request, our support team will review the information. If the refund is eligible, it will be processed within 3-5 business days.

Non-Refundable Items

Due to the nature of digital products, we are unable to offer refunds on the following:

  • Products that have been downloaded or used.
  • Custom themes or templates tailored to your specific needs.
  • Services (e.g., installation, customization, etc.).

Exchanges and Returns

As our products are digital, we do not offer traditional exchanges or returns. If you’re having trouble with the product you purchased, our support team is available to assist you with installation, customization, or any technical issues you may encounter.

Refunds After 14 Days

Unfortunately, we are unable to process any refund requests after the 14-day period has passed. However, if you encounter any issues or have concerns with your purchase, please reach out to us, and we will do our best to resolve them.

Support & Assistance

If you’re experiencing any issues with your product or need help with setup, customization, or troubleshooting, our customer support team is here to help. We offer free support for 30 days from the date of purchase.

Contact Information

If you have any questions regarding our refund and return policy, please feel free to contact us at: